Contact
Contact Policy
At our store, we value clear and prompt communication with our customers. If you have any questions, inquiries, or need assistance regarding your orders, products, or services, you can contact us via the following email address:
Customer service email:
aquuaalix@gmail.com
Service hours
We respond to messages from Monday to Friday. We aim to answer all inquiries within 24 to 48 business hours.
Types of inquiries
You can write to us for:
- Product information
- Order status
- Shipping issues
- Exchanges and returns
- Collaborations or general inquiries
Important
To expedite service, we recommend including the following in your message:
- Full name
- Order number (if applicable)
- Detailed description of the inquiry
We appreciate your trust and will be happy to assist you.